Product
A shared queue, a help centre, and the limits a workspace needs. AI features are described here and start off for a new tenant.
Email becomes a ticket. Agents reply, leave an internal note, merge, split, and tag. The customer thread stays intact, including mail from Gmail and Outlook.
Customer · email
The refund still shows as pending. Can you resend the receipt?
Internal note
Priya is already looking at the payment. Don't reply yet.
Reply draft · not sent
I've resent the receipt. The refund lands within two business days.
A new workspace gets a department, business hours, and a default SLA: first response in 8 business hours, resolution in 24, weekdays. The clock follows that calendar.
Rules are capped by plan: 5 on Free, 25 on Starter, unlimited on Growth and above. A rule that fires too often on one ticket stops. Macros and canned replies sit beside the composer.
Each brand has a help centre on its own host, with public articles, a web form, and — from Starter — a chat widget. Free help centres show Powered by LystDesk. Tenants do not add their own JavaScript.
How can we help?
Powered by LystDesk · Free plan
Overview, live, agent, and SLA views sit on the console. Owners also see month-to-date email and AI meters, with alerts at 80% and 100% of the included allowance.
Row-level security on tenant tables, MFA, step-up for billing and erasure, and an append-only audit log. Designed for SOC 2 Type II and ISO/IEC 27001 readiness. Not certified.