Channels
Meet customers where they already write
Email and the portal are live. Chat is on paid plans. WhatsApp and phone are on the plan, and they are not switched on in this release.
Available
Email
Forward a support address and the first message becomes a ticket. Threading stays on the conversation.
On Starter and above
Chat widget
A help widget on the tenant's own site. It loads only after a visitor opens it.
Later, on Growth
WhatsApp
WhatsApp is a first-class channel on the roadmap. Meta bills the business, not LystDesk.
Later, on Growth
Phone
Calls arrive as events. LystDesk does not carry the audio in this release.
Later
Social
Social inboxes are not in this release.